Water Complaint 

The Region of Durham treats and distributes safe drinking water across our region and ensures safe drinking water for our residents using a sophisticated system to process the water, daily testing, monitoring of our municipal water plants, and routine inspections by the Ontario Ministry of the Environment, Conservation and Parks.

Answers to common questions and concerns about water are available at About Water - Region of Durham.

If you would like to report an issue with your water, please complete this form and Technical Support staff from our Works Department will follow up with you about your concerns.

Contact Information:

Personal information provided to the Regional Municipality of Durham is only used for the purposes of processing your transaction and administering your payment. The information collected is subject to and handled in accordance with the Municipal Freedom of Information and Protection of Privacy Act (MFIPPA). The Regional Municipality of Durham does not collect your debit or credit card details; this information is managed by our payment processor and is subject to their own privacy policies and procedures, as well as any applicable privacy laws, independent of The Regional Municipality of Durham. They may impose an additional transaction fee based on your transaction associated with The Regional Municipality of Durham. Questions about this collection may be directed to the Access and Privacy Office by email at foi@durham.ca; by mail at 605 Rossland Road East, Whitby, ON, L1N 6A3; or by telephone at 905-668-7711, extension 2204.

Please review the Region of Durham’s Terms of Use and Privacy Statement for more information.