Health Protection Complaint Form

Submit a complaint or concern to the Health Department about:

• Food safety, foodborne illness and DineSafe Durham
• Drinking water, public pools, spas and beaches
• Animal bites, rabies, Lyme disease, and West Nile virus
• Health hazards
• Emergency preparedness
• Personal services settings such tattoo and piercing studios, hair salons and spas, and Know Before You Go Durham
• Child care centres
• Smoke-Free Ontario Act, 2017 and Durham Region Smoking and Vaping By-law enforcement
• Private septic systems
• Infectious diseases prevention and control

Durham Region Health Department recognizes that the use of email is a commonly used and preferred form of communication.

By using this form you acknowledge and understand:

• You are agreeing to be contacted by email.
• Sharing of personal and/or personal health information via email should be kept to a minimum.
• Any personal and/or personal health information that you provide to us via email will only be used to respond to your message and/or provide you with the requested information.
• While steps are taken to protect the privacy and security of emails, sending and receiving emails over the internet is not secure.  We cannot guarantee the security of any messages sent or received. 
• You may withdraw your consent to the use of email at any time by contacting us.
• Do not use email for emergency or urgent health care matters.

For after-hours public health emergencies please call, 905-576-9991.

Complainant information:

Personal information is collected under the authority of the Health Protection and Promotion Act R.S.O. 1990 c.H.7. s.5 (as amended). This information is collected and used for resolving complaints, implementing suggestions and responding to you. Questions about the collection of information should be addressed to Durham Region Health Department, Manager, Health Information, Privacy and Security at 605 Rossland Rd E., P.O. Box 730. Whitby, ON, L1N 0B2, (905) 668-7711.