Durham Region Health Department strives to provide exceptional customer service. Due to the COVID-19 pandemic we are experiencing unprecedented call volumes that have resulted in extended response times. While we understand this may be frustrating, we have zero tolerance for clients that engage in the use of profane, aggressive, abusive, sexist, racist or homophobic language. Any such calls will not be responded to, and where necessary, referred to the appropriate authority for follow-up.
Durham Region Health Department is currently experiencing a significant increase in email and social media inquiries.
We encourage everyone to visit durham.ca/novelcoronavirus or ontario.ca/coronavirus to obtain the latest information regarding COVID-19. If you are experiencing signs or symptoms of COVID-19 which includes cough, shortness of breath or breathing difficulties, please contact your health care provider and wear a mask when attending medical appointments, or visit the Lakeridge Health website at covidswab.lh.ca to complete the online assessment form to get an appointment at the COVID-19 Assessment Clinic or call Durham Health Connection Line at 905-668-2020 or 1-800-841-2729.
If you are not experiencing symptoms of COVID-19, please visit durham.ca/novelcoronavirus.
Please note that we are experiencing a high volume of inquiries. If you are inquiring about your COVID-19 test result please call the COVID-19 Assessment Results Line at 905-721-4842 and follow the instructions to leave a voice message. If you were tested at the North Durham CAC please call 905-985-3358. The Health Department will not be responding to emails looking for test results. Assistance can also be obtained by calling TeleHealth at 1-866-797-0000.
If you inquiry is not related to COVID-19, we will respond to your concern within two business days. Thank you for your understanding.
Durham Region Health Department