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311-enabled Dialing

Please fill out this form if you experience an error when dialing 311 within Durham Region.

As of December 1, 2022 Durham Region programs, services and information are accessible through 311 telephone service.

Customers can call 311 from their landline or a cellular phone within the boundaries of Durham Region.

Please note: if you are calling from a location outside of the Region, or a location that is on or near the regional boundaries, your call may not connect through 311. You can continue to call the Region at 905-668-7711 or 1-800-372-1102.

If you are calling from within the Region and your 311 call will not connect, please complete the form below, and we would be happy to investigate the issue further.

If you receive a message that this service has not been enabled, you may also contact your telephone service provider.

Name:

Date call to 311 was made (Required):

Time call to 311 was made (Required):

What number did you call 311 from? (Required)

Location the call was made from (Required):

What error did you receive? (Required)